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Summary of Position:
Provides routine clerical support, answers phones, routes callers and relays messages. Faxes, mails claims, files documents, and manages other departmental documents. Provides billing assistance to patients by phone. Reviews accounts for delinquency, and follows department policy to resolve account. The Customer Service Representative reports to the Credit and Collections Supervisor.
Qualifications
Education:
High School Diploma or GED preferred
Experience:
Minimum one year recent medical office or similar office experience, with an emphasis on customer service preferred.
Knowledge/Skills/Abilities:
Keyboarding, data entry and computer literacy
Strong verbal, reading and writing skills, organizing and filing, professional phone etiquette and strong customer service skills
Ability to work to strict deadlines
Sufficient computer skills as are required to complete an online application and the pre-employment/annual learning requirements.
In compliance with patient safety standards, must be able to effectively communicate in English; Bilingual abilities preferred
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to walk, stand, sit, and talk or hear.
The employee is occasionally required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms.
The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
The employee must occasionally lift and/or move up to 25 pounds.
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