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EDUCATION and/or EXPERIENCE:
High School Diploma or equivalent preferred
Minimum of 2 years in a hotel front desk position or 1 year as a supervisor in a guest service position
QUALIFICATIONS:
Literate and fluent in English
Ability to type minimum of 35 WPM
Excellent guests service skills
Ability to handle difficult or stressful situations with tact and diplomacy
Working knowledge of Word and Excel
Good communication skills
Above average mathematical skills
Ability to maintain a professional demeanor in stressful situations
Demonstrated leadership skills
Must be self-reliant and resourceful
Ability to demonstrate a pleasant and enthusiastic demeanor at all times.
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
Adheres to all regulatory, company and department policies and procedures
PHYSICAL, MENTAL and ENVIRONMENTALDEMANDS:
Must be able to stand for long periods of time (4 hours).
Visual and auditory range must include immediate environment.
Mobility to move about the property
Must have the manual dexterity to operate a computer and other necessary office equipment.
Must have the ability to push, pull, reach, bend, twist, stoop, and kneel.
Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.