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THE OPPORTUNITY
Sr. Office Assistants are used in almost every County Department. They perform a variety of routine to complex advanced and specialized clerical work of above average difficulty and complexity in areas such as legal documents, personnel functions, insurance claims, contracts, proposals, treatment authorization forms, and program eligibility forms; may serve as a lead worker over a group of office support staff; and performs related duties as assigned.
The selected candidate will have the opportunity to:
Provide lead direction and training to a small group of office support staff, if assigned.
Provide input into employee performance, selection and other personnel decisions, if assigned.
Perform advanced and specialized office support work which typically require some specialized subject matter knowledge, including interpretation and/or explanation of program policies and procedures as well as coordination of detailed or specialized office activities related to the department to which assigned.
Provide specialized department information, including detailed program-specific information, to County executives, managers, clients, outside agencies, and others; search for, receive, and explain complex rules, regulations, policies, procedures, and technical office operations; explain external laws, regulations, ordinances, and policies as they relate to clerical/technical/office functions.
Assist clients in completing complex forms for the purpose of documenting specialized program-related information; provide advanced customer service in a calm, helpful, and effective manner.
Research, compile, maintain, and process statistical, financial, and/or other numerical data to support specialized office functions; create spreadsheets, logs, and other clerical tools to assist with maintaining information.
Human Resources will assess your application to determine if you are minimally qualified using the following recommendations.
Education and Experience:
Any combination of the required experience, education, and training that would provide the essential knowledge, skills, and abilities is qualifying.
Equivalent to graduation from high school
-AND-
Two (2) years of general clerical or office support experience, including at least one (1) year at a level equivalent to the County's class of Office Assistant II. Depending on assignment, previous knowledge and experience in the assigned area is desirable.
Licenses and Certifications:
Possession of, or ability to obtain, a valid California Driver's License by time of appointment and a satisfactory driving record.