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Ski Valet Technician- SKi Butlers
Perks and Benefits:
Reimbursement for Epic Tahoe Local Pass
Free Alterra Mountain Company Employee pass:
Unlimited access to all AMC owned resorts
Ability to upgrade to full Ikon Pass at heavily discounted rate
Ability to ski everyday* Barring blackout dates
Access to 645+ industry discounted brands through Expertvoice
Discounted access to Rossignol /Dynastar/Lange equipment
401K benefit and match for ALL staff members over 18 years old
Primary Responsibilities:
Uphold brand standards through exceptional customer service while meeting our Key Customer Requirements:
KCR #1: On Time - arriving within 5 minutes of the agreed upon time
KCR #2: Communication - setting clear expectations around the entire scope of service
KCR #3: Equipment - choosing the right equipment for each guest given their skills and current conditions at the resort
Provide timely , accurate placement and retrieval of guest's skis and other related stored equipment
Support: assist guests with fitting and adjusting Ski Butlers equipment as needed
Pickup: A ll scheduled returns are brought back to the shop, sanitized, re-stickered and tuned for their next use
Assist guests with relevant information regarding resort operations, meeting areas, on-site hotel amenities, transportation and local mountain to wn knowledge
Setting up the next shift and future team members for success
Enhance the overall skier experience
Secondary Responsibilities:
Basic ski/snowboard tuning, waxing and general equipment maintenance
Making/Answering customer phone calls and face-to-face questions with a positive and inviting tone of voice
Taking reservations and issuing refunds
Anticipating guest needs
Re-stock amenities
Ability to work confidently in a fast-paced environment