Job Opportunities

About Black Bear Lodge:

Black Bear Lodge is a boutique lodge in South Lake Tahoe, offering a warm, rustic-luxury experience across 31 beautifully designed rooms and cabins. Alongside its cozy accommodations, the lodge features a curated wine and beer bar, a small retail area, and flexible meeting/gathering spaces for group events and retreats. Independently owned and operated by actively involved owners, Black Bear Lodge prides itself on personalized service and a welcoming, guest-centric atmosphere.

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Position Summary:

We’re seeking a friendly, proactive, and service-oriented Guest Services Representative to join our front-of-house team. This dual-role position combines traditional front desk responsibilities with service at our cozy beer and wine bar located in the lodge lobby. As a key point of contact for our guests, you’ll help create a warm and memorable experience from check-in to last call. Ideal candidates are enthusiastic multitaskers who thrive in a boutique hospitality environment and enjoy connecting with guests.

Key Responsibilities:

Front Desk & Guest Experience

• Facilitate a warm and friendly check-in and check-out process using our property management system (Cloudbeds).

• Provide personalized recommendations on local activities, restaurants, and outdoor experiences in the South Lake Tahoe area.

• Check rooms for cleanliness and guest readiness prior to arrival to ensure a high standard of presentation.

• Answer guest questions by phone and email in a timely and professional manner.

• Help with guest requests and coordinate with housekeeping or maintenance as needed.

• Maintain a welcoming and tidy lobby environment at all times.

Beer & Wine Bar Service

• Tend to the bar by pouring wine, beer, and canned beverages during designated service hours.

• Engage with guests at the bar in a warm, knowledgeable, and responsible manner.

• Monitor bar cleanliness and restock as needed, ensuring ambiance and atmosphere align with the lodge’s rustic but warm vibe.

• Adhere to all responsible alcohol service guidelines and lodge policies.

Retail & Lobby Area

• Assist with merchandising and tidiness of the lodge’s small retail display.

• Provide product knowledge and support retail purchases when guests inquire.

Team & Property Support

• Communicate effectively with the housekeeping, maintenance, and leadership to ensure smooth operations and guest satisfaction.

• Report any guest feedback, maintenance needs, or safety issues promptly.

• Support occasional small group events and gatherings when needed.

• Contribute to the lodge’s sustainability practices by reducing waste and supporting eco-friendly standards.

Requirements:

• Must be 21+ years of age to serve alcohol

• Strong communication and interpersonal skills

• Ability to multitask in a dynamic, guest-facing role

• Self-starter who works well independently and with a small team

• Flexible availability including weekends, evenings, and holidays

• Ability to stand for extended periods and lift up to 30 lbs

Compensation & Perks:

• Competitive hourly wage based on experience, plus tips

• Opportunity to grow within a close-knit, boutique hospitality team

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Schedule:

• 8 hour shift

• Day shift

• Evening shift

• Morning shift

Work Location: In person