Job Opportunities

As an Asst Manager Guest Services, you will be responsible for driving company success through performing the following tasks to the highest standards:

• Effectively handle incidents and guest concerns in a timely and professional manner to ensure high levels of guest satisfaction. Alert management team of potential serious issues.

• Ensure quality assurance standards of hospitality are provided to all members, owners, and guests on property and/or via telephone.

• Check-in arriving guests and check-out departing guests.

• Assist Front Office Manager/Director with managing resort inventory.

• Assist with adjustment in departmental policies and procedures.

• Complete Front Desk accounting transactions including balancing end-of-day shift reports.

• Maintain necessary hard copies of paperwork of daily operations, as needed.

• Communicate with all required internal departments including PBX, Housekeeping, Engineering, and Security, as needed, via telephone and/or email.

• Ensure all pending arrival information is accurate. Check rates and prepare for upcoming arrival packets with necessary materials and information.

• Complete Front Desk Agent checklist.

• Perform property and room inspections.

• Make recommendations to management regarding development and corrective action plans.

We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

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