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Operations Supervisor
Requirements
Deductive reasoning ability, analytical skills and computer skills
Advanced communication skills, supervision, and influencing skills
Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
Experience as a retail supervisor
High School diploma or equivalent preferred but not required
Responsibilities
An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service
When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures
Management
Work effectively with store management and store crews
Supervise the store's crew through assigning, directing and following up of all
Effectively communicate information both to and from store management and crews
Assist customers with their questions, problems and complaints
Promote CVS customer service culture. (Greet, offer help, and thank)
Handle all customer relations issues in accordance with company policy
and promote a positive shopping experience for all CVS customers
Provide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations)
Maintain customer/patient confidentiality
Support the planning, execute the displays, sign and inventory of weekly,
promotional, and seasonal merchandise
Support the planning, execute the display and maintenance of off-shelf merchandise