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Guest Relations Specialist- job post Confidential
Qualifications for Receptionist at BioSpirit Spa:
Self-Motivated & Proactive: Must demonstrate a strong sense of initiative and the ability to work independently while maintaining a high level of professionalism in all tasks.
Professional Demeanor: Ability to maintain a polished, welcoming appearance and demeanor that reflects the upscale nature of BioSpirit Spa. Must be able to interact with clients in a friendly, courteous, and professional manner at all times.
Exceptional Communication Skills: Must have excellent verbal and written communication skills. This includes proper grammar, punctuation, and sentence structure when responding to emails, scheduling appointments, or communicating with clients.
Front Desk Experience: Previous experience in a front desk or receptionist role is preferred. Must be familiar with multi-line phone systems, appointment scheduling, greeting clients, and handling administrative tasks efficiently.
Detail-Oriented & Organized: Must possess strong organizational skills to handle a variety of tasks simultaneously. Accuracy in booking appointments, managing client information, and handling payment transactions is crucial.
Customer Service Excellence: Ability to provide outstanding customer service and contribute to an overall exceptional client experience. A passion for making clients feel welcomed, valued, and relaxed.
Adaptability: Must be able to adjust to changing priorities in a fast-paced environment while maintaining composure and focus. Flexibility in handling unexpected situations is key.
Tech-Savvy: Comfortable using spa management software, booking systems, and standard office technology. Proficiency with email and scheduling tools is essential.
Team Player: Ability to collaborate effectively with other spa staff to ensure seamless operation and deliver high-quality service to clients.
Confidentiality & Integrity: Must maintain client confidentiality and adhere to the highest standards of privacy and ethical behavior in all aspects of the role.
Responsibilities
Greet and welcome guests as soon as they arrive at the office
Direct visitors to the appropriate location
Answer, screen and forward incoming phone calls
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
Provide basic and accurate information in-person and via phone/email
Receive, sort and distribute daily mail/deliveries
Maintain office security by following safety procedures and controlling access via the reception desk
inventory of stock
Update calendars and schedule meetings
Perform other clerical receptionist duties such as filing, photocopying
Skills
Proven work experience as a Receptionist, Front Office Representative or similar role
Proficiency on computer
Hands-on experience with office equipment (e.g. fax machines and printers)
Professional attitude and appearance
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Excellent organizational skills
Multitasking and time-management skills, with the ability to prioritize tasks
Customer service attitude
High school degree; additional certification in Office Management is a plus
Job Type: Part-time
Pay: From $18.00 per hour
https://www.indeed.com/viewjob?jk=b83b7df4b1227fae&from=shareddesktop_copy